xgbet Privacy Policy for Philippine Players

When you create an account on xgbet, we collect the personal details you provide during registration, including your name, date of birth, email address, and contact number. We also collect informationrelated to your activity on the platform, such as the games you play, the bets you place, your transaction history, and the device and browser you use to access the site. This technical data helps us ensure the platform runs smoothly and securely on your device, whether you are playing on a mobile phone, tablet, or desktop computer. We may also collect your IP address and general location data to verify that you are accessing the platform from the Philippines and to comply with applicable regulations. All information collected is limited to what is genuinely necessary for us to provide you with a safe, fair, and enjoyable entertainment experience. If you contact our support team or submit a query through the FAQ page, any information you provide in that communication will also be retained to help us resolve your concern.

We do not collect sensitive personal information such as government-issued ID numbers unless you are required to complete identity verification as part of our account security or withdrawal process. In those cases, the documents you submit are handled with strict confidentiality and are used solely for the purpose of verifying your identity. You will always be informed when such verification is required, and you have the right to ask us how your documents are stored and for how long.

The primary reason we collect your personal information is to operate your account and deliver the services you signed up for, including access to sports betting, live casino games, fish shooting games, and the full game lobby. Your contact details allow us to send you important account notifications, such as confirmation of deposits, withdrawal updates, and security alerts — we do not use these channels to send unsolicited promotional messages without your consent. Transaction data is used to process your deposits and withdrawals accurately in Philippine pesos (PHP) and to maintain a clear record of your account activity for both your reference and ours. Device and technical data helps our team identify and fix any performance issues you may experience, ensuring the platform remains fast and reliable on mobile and desktop alike. We also use aggregated, anonymised data to understand how players interact with different parts of the platform so we can improve the overall experience over time.

We will never sell, rent, or trade your personal information to third-party marketers or advertisers. Data may be shared with trusted service providers who assist us in operating the platform — such as payment processors and identity verification partners — but only under strict confidentiality agreements and solely for the purpose of delivering the service. Any third party that handles your data on our behalf is required to meet the same data protection standards that we apply internally.

As a player based in the Philippines, you have the right to request access to the personal information we hold about you at any time. You may also ask us to correct any inaccurate details, update your contact information, or request the deletion of your account and associated data, subject to any legal or regulatory obligations that require us to retain certain records. If you believe that your data has been processed in a way that is inconsistent with this Privacy Policy, you have the right to raise a concern with us directly, and we will respond promptly and transparently. You can find guidance on how to submit data-related requests by visiting our FAQ page, which contains step-by-step instructions for common account and privacy queries. We are committed to responding to all legitimate data requests within a reasonable timeframe and to keeping you informed throughout the process.

Please note that some data retention obligations are imposed on us by applicable financial and gaming regulations, which means we may not always be able to delete all records immediately upon request. In such cases, we will explain clearly which data must be retained, for how long, and under what legal basis. Your remaining data will be deleted or anonymised as soon as those obligations are fulfilled.